How can we help?

Find quick answers for planning, sign-in, purchases, restoration, and account management.

Support requests are public. Do not include passwords, complete transaction receipts, booking documents, identity documents, or other sensitive information.

Frequently asked questions

Can I try TripTide without an account?

Yes. Continue as a guest to plan locally. Sign in with Apple or Google when you want cloud synchronization or collaboration.

How do purchases work?

A Single Trip Pass unlocks AI planning for one selected trip. TripTide Plus is an auto-renewing annual subscription for ongoing planning within the limits shown in the app.

How do I restore a subscription?

Open Profile → TripTide Plus → Restore Purchases while signed in to the same Apple Account used for the purchase.

How do I delete my account?

Open Profile → Account actions → Delete account. This permanently deletes the account and cloud trips you own.

The itinerary looks incorrect

Travel details can change. Edit the stop or ask TripTide to revise it, then confirm bookings, opening hours, visas, and safety information with official sources.

A purchase is still pending

Confirm the Apple payment sheet completed, reopen TripTide, and use Restore Purchases. For billing or refund requests, use Apple’s Report a Problem service.

TripTide

帮助中心

需要什么帮助？

这里整理了规划、登录、购买、恢复购买与账号管理的常见问题。

提交支持请求

支持请求为公开内容。请勿填写密码、完整交易收据、订单文件、身份证件或其他敏感信息。

常见问题

不登录可以使用吗？

可以。选择“以游客继续”即可在本机规划。需要云端同步或同行协作时，再使用 Apple 或 Google 登录。

购买方案有什么区别？

单次旅行通行证为一趟选定旅行解锁 AI 规划；TripTide Plus 是按年自动续订的会员，可在 App 显示的使用限额内持续规划。

如何恢复年度会员？

使用购买时的同一 Apple 账户，然后进入“个人中心 → TripTide Plus → 恢复购买”。

如何删除账号？

进入“个人中心 → 账号操作 → 删除账号”。这会永久删除账号及由你拥有的云端旅行。

行程信息不准确怎么办？

你可以直接编辑地点，或请 TripTide 重新调整。预订、营业时间、签证与安全信息仍需在出发前向官方来源确认。

购买后没有解锁怎么办？

确认 Apple 支付已完成，重新打开 TripTide 并点击“恢复购买”。账单与退款问题请使用 Apple 的“报告问题”服务。